Link Between Reghu Narayan's Mood and Our Performance Levels !

The Challenge of Convincing an Apartment Association

Out of our 2000 + Clients, we have only less than 100 apartment owners' associations as our clients. Convincing an apartment association is not easy as the office bearers are usually volunteers, and decision-making may not be as streamlined as in professional organizations. Closing a business deal with an association depends on their conviction in our services and our ability to meet their after-sales service requirements.

Importance of Timely Support for Parking Automation Solutions

Parking Automation Solutions are electro-mechanical devices that require timely support when facing issues. A lack of timely assistance can result in inconveniences, such as the need for manual traffic control or increased security manpower deployment. It is crucial to ensure that the solutions function smoothly to avoid any disruptions.

The Parking Automation Solution at Big Apple Buyers' Association

Our Parking Automation solution installation at Big Apple Phoenix Association was running successfully for more than 2 years. We maintained a good relationship with them until a complaint arose that we were unable to rectify promptly. The delay in resolving the issue tested the association's patience and tolerance, posing a challenge for us .

Reghu Narayan their President:

Reghu Narayan, their association president, is known for his direct and expressive nature. His mood towards us reflects our performance. With the support of our principal supplier, a global brand ZK Teco, we finally rectified the problem and restored the association's trust in our services.

Reghu Narayan's mood towards us:

Assessing Reghu Narayan's mood towards us serves as a valuable indicator of our performance. Happy customers like him are a testament to our success. The photo is a happy moment at the association office after resolving the complaint.

"Reghu Narayan's mood towards us is a reflection of our performance. By prioritizing customer satisfaction , we ensure the success of our business deals and uphold strong relationships with our clients."

Our Parking Automation Solutions to Apartment Associations

 

Chennai Investor’s Resort In Alappuzha, his House Boat & A Storm!

Meeting with the Investor

Standing near the jetty, surrounded by the tranquil backwaters of Alappuzha, our meeting with an investor of an upcoming resort remains etched in our memory. This investor, a chartered accountant from Chennai, exuded business acumen as we discussed electronic security and automation solutions for his resort.

The Resort and House Boat

Construction of the resort neared completion, the lush waterfront areas near Alappuzha were abuzz with new developments post the success of Kumarakom. During our meeting, we noticed the investor's newly built house boat docked nearby, adding to the picturesque scene of hump teen house boats gracefully plying the backwaters.

The Unexpected Storm

Suddenly, a storm brewed, sending ripples of worry through our conversation. The investor couldn't hide his panic as he glanced at his house boat. Thoughts of insurance coverage for potential damages raced through his mind, while he marveled at the resilience of a large house boat nearby owned by a prominent business house from Mumbai, seemingly untouched by the storm.

Manager's Calmness

In stark contrast to the investor's evident distress, his manager stood unfazed by the howling winds and turbulent waters. While the investor grappled with fears of financial loss, the manager remained detached .

What can be the reason behind the manager's calmness?

A Happy Arab & Arabic Speakers of Kannur !

 

Introduction

Work has taken us to Malayala Manorama Kannur Unit and we were relatively new with Kannur then. One of the memorable events was that an Arab who was passing by near to Manorama office stops to talk to auto drivers who were waiting for their turn.

 Arab & Auto Drivers

The auto drivers flock around him and converse in Arabic.The Arab seems visibly happy with their company and their Arabic skills.

A Pleasant Surprise

He also walks  into Malayala Manorama office and eloquently conversing with the front office person.The front office person, originally from Central Travancore, has many  years of service in Saudi Arabia.He says he has  a good working knowledge of Arabic

The incident took place over 20 years ago during a Time and Attendance Automation installation

"UHF Integrated Boom Barrier for Ambady Villa Owners’ Association, Kochi"

Introduction

Ambady Villa Owners’ Association, Chilavaoor, Kochi  is our Jan 2024 customer for UHF Integrated Parking Boom Barrier , The Barrier installed after their front gate will open automatically  for authorized Vehicles during   Entry & Exit . A fast tag like tag is fixed to vehicle that is configured through an application software for this .

 

Client Site Visit Experience

We had the privilege of organizing a client site visit for Ambady Villa Owners’ Association, inviting Mr. U K Sasidharan, the Secretary, and Mr. Pramod Shabi, the Treasurer, to witness the UHF Integrated Boom Barrier in action at a nearby installation in Kaloor. As esteemed members of the association, their keen interest and thorough evaluation were evident as they engaged with our team and interacted with the on-site security guards.

Decision and Cooperation

Finally, they took a decision in our favor. They extended full cooperation for execution; we completed the work in a very short time and they were very prompt with payments.

It was a pleasant experience working with this Villa Owners Association and we thank them for their business with us.

By prioritizing efficiency and security through advanced technology, Ambady Villa Owners’ Association sets a commendable example for communities seeking to elevate their standards of safety and convenience.

Their president is Mr. Renji Panicker noted Malayalam Film Personality

 

THOMAS MUTHOOT, APT CERAMICS Ltd., & OUR BUSINESS WITH THEM

During Our Initial Days
 

• In the late 90's, our company faced challenges with rejections and limited buyers.

• Muthoot APT Ceramics became our second customer for the Attendance System.

• We met Mr. Shaju Mathew, their Manager, who introduced us to Mr. Thomas Muthoot, known as Kunju Sir.

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The Encounter with Thomas Muthoot

• Thomas Muthoot was a then an young individual using a unique Contessa car.

• He had a distinct dual-colored painted car that stood out in the Cochin Export Processing Zone.

• Thomas was a composed listener who preferred to see our Binaini zinc installation personally.

• He took the time to understand our system and even consulted with Binani Zinc staff for clarifications.

• Despite his position, he remained humble, just stating he was from 'Kozhenchery'.

Personal Interactions

• Thomas Muthoot made the decision in our favor, showcasing his fair and just approach.

• He resided in Panampilly Nagar and was known for his regular morning walks.

• Our early interactions with him  left a lasting impression of his  humble nature.

Today and Reflection

• The importance of attendance systems has grown significantly since then.

• The unique opportunity to have Thomas Muthoot's personal attention is a cherished memory.

• While it may not be possible to have his half-day involvement today, we feel privileged for the experience.

Our First Customer for Barcode Attendance System Terminal a Memoir

Pace Barcode Attendance Terminal 

Like first love, we do not forget our first customer...

Way back in 1997, we embarked on a journey offering time & attendance automation solutions, popularly known as punching systems. These devices were a common sight in industries with good manpower strength, where employees used card time punching machines. However, we introduced a game-changer - the M/s. Pace Automation Ltd, Madras Barcode Swipe Terminal in Kerala.

The Beginning of a Connection

Our first customer, M/s. Binani Zinc Ltd., located in Edayar, Kochi, marked a significant milestone in our journey. A well-managed organization with proficient departments in Instrumentation, EDP, Personnel, and a dedicated time office, they were in search of an attendance system upgrade. It was during our cold call visits that we caught their attention.

The Technical Evaluation

Led by their astute Instrumentation engineer, Mr. Abdul Saheb, the technical evaluation was a rigorous process. We offered a demo, showcased client referrals from major cities like Madras and Bombay, and left no stone unturned in demonstrating the capabilities of our system.

The Memorable Individuals

From the then VP, Dr. Sasi, who acknowledged our efforts with kind words, to Mr. M S Sreekumar, their GM with whom we still maintain contact, each individual at M/s. Binani Zinc Ltd. left a lasting impression. Names like Mr. Nandakumar, Mr. Vijayakumar, and Mr. Balachandran are etched in our memories, reminding us of the journey we embarked on together.

The Decision and Beyond

After a sales cycle of 6 months, the decision was finally in our favour, making M/s. Binani Zinc Ltd. our referral site. A prominent director from a leading business house even spent half a day visiting their location with us, considering a similar system for his upcoming export factory.

A Journey Worth Remembering

The experience with our first customer was not just a business transaction but a journey filled with learning, growth, and meaningful connections. And while this story ends here, it marks the beginning of many more such relationships to come.

Remembering our first customer reminds us of the humble beginnings and the journey we've undertaken together. 

Binani Industries Ltd., Edayar front Gate